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Testimonials
“As I reflect on our accomplishment this past year I want to personally thank you and your team from re|solution for your significant contribution in putting Laird Memorial Hospital back on the road to restoration. When you arrived in January, the “train was clearly off the track” in our business office and medical records departments.”
“The comprehensive assessment your team provided of our revenue cycle beginning at the point of admissions through discharge, medical records, billing and collections clearly identified major changes needed in our internal processes. Your placement of an interim business office manager in our hospital to actually begin the process of implementing the recommendations was clearly over and above what other consulting companies offer. Your continued support in the months that following including assistance in interviewing candidates for permanent Business Office Manager, enabled us to put the blocks in place during this transitional period as we worked toward long term stability.”
“Today I am happy to report that our net days in Accounts Receivables continue to improve fluctuating in the 50-60 days to collection versus the 110 days when you arrived. This has led to improved cash collections. Productivity has increased as these improved results are being achieved with fewer FTE’s than when you arrived due to the more efficient processes you helped us establish.”
“Thank you once again for your assistance to Laird Memorial Hospital.”
Bob S Ellzey, CHE-Chief Executive Officer
Laird Memorial Hospital
“Please accept my deepest gratitude for the tremendous job you and your employees have done for Navajo Health Foundation and Sage Memorial Hospital. You and your staff responded instantly to our request for assistance. Your quick response to your needs resulted in an immediate and continuous improved cash-flow situation for the hospital.”
“I appreciate the way your organization assisted us by providing training to my staff. The training has proven invaluable, providing departmental personnel with tools and information they need to submit accurate claims and process in a timely manner. The training has also enabled the department to develop a set of comprehensive Operating Instructions that will ensure our success into the future.”
Jim Noblett- Chief Financial Officer
Navajo Health Foundation
“At first, a few of our staff members bristled a little bit, but the re|solution team was so helpful and had so many good ideas that they quickly gained the trust of the full-time staff. Everyone was happy to have them on board and soon realized the value of their expertise.”
“We’ve struggled with our reputation in the community because of billing delays and difficulties reaching a live body in the business office. Now, it looks like we may finally be working through that.”
John Wilker-Chief Financial Officer
Portneuf Medical Center
“When we engaged re|solution during this difficult time for the hospital, we envisioned these kinds of results. re|solution has delivered on their promises and positioned the organization to more quickly achieve long term success.”
Will Moore – Chief Financial Officer
Carson Tahoe Regional Medical Center
“Just a short note to let you know how I appreciate your staff’s professional work and demeanor in attacking our accounts receivable. In a short period of time, your staff was able to learn our Patient Accounting System, including many of the professional and technical billing split nuances and begin to re-bill any insurance or specialty bill that was given to them. This is particularly impressive when you consider our inability to provide a lot of support.”
“Thanks again for all your help.”
Steve Goralski- Director of Patient Accounting
Lovelace Health Systems
“We had just lost our Business Office Director and our A/R was growing. We engaged re|solution to assist us. They proposed a comprehensive solution including a revenue cycle assessment to identify root cause problems, an aged A/R clean up to accelerate cash, and an onsite consultant to provide training for our Patient Access Manager who we promoted to Business Office Director.”
“The results were exceptional. $2,500,000 in aged A/R was placed with re|solution of which 92% was resolved. Re|solution reduced our Medicare A/R over 90 days by 94% and collected nearly $800,000 in cash for us.”
“Finally the onsite consultant took the major recommendations from the assessment and worked directly with our revenue cycle staff to improve our operations. After this initial engagement we had a need for an interim Rural Health Clinic Manager. We called re|solution again and they came through for us. Their entire staff is professional, competent, and they easily developed relationships with our hospital staff. I highly recommend any of their services.”
Chris Cronberg – Chief Executive Officer
Northern Cochise, Wilcox, AZ
“Our A/R over 90 days was increasing and our new Business Office Manager had a strong accounting background and solid management skills, but was new to the revenue cycle. We were aware of re|solution’s reputation and contacted them for assistance. With our input, they crafted a complete solution for us that included A/R clean up, training for our management and staff, assessment, and consulting in a variety of areas which led to a reorganization of our revenue cycle operation.”
“Re|solution’s staff was professional, knowledgeable, and easy to approach. We truly felt that we were partners as we worked together to improve our revenue cycle operation. The results speak for themselves—a nearly 25% reduction in days in A/R from 73 to 56 during the project, an increase in cash collections, and a more thoroughly trained staff. Most importantly though is that re|solution provided the foundation for our continued success and sustainable results. We are extremely pleased with the results.”
Sandy Chesshire