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re|train 

Training and Mentoring

Improved Skills Increase Cash

Other benefits include: 

• Increased patient satisfaction
• On-site training insures retention
• Increased compliance, productivity and job satisfaction
• Decrease A/R inventory and Bad Debt and denied claims
• Application of proprietary software to monitor employee progress and performance
• Sustainable business office process improvement

Training Program

re|train is a cost-effective way to provide new or less experienced front office, business office or management with revenue cycle management skills. The service is conveyed one-on-one by a re|solution revenue cycle operations expert.

Having a knowledgeable staff makes all the difference in creating a positive customer experience. when you provide outstanding customer service, patient safety and satisfaction increase as well as your bottom line. re|solution's Revenue Cycle Staff Training shows frontline and business office staff how to ensure patients have a positive healthcare experience.

Staff will gain a better understanding of the role they play in their healthcare organization, leading to a commitment to excellence. Throughout the training, staff completes a series of written and oral exercises to verify comprehension and retention of the material. re|solution’s onsite training uses role playing, peer to peer sharing, live facilitation and proprietary software to monitor performance. Result-driven tools teach staff to lead with best practices and high performance.

Methodology 

Depending on requested training, tools used may include:  

• Comparison of your facility’s key revenue cycle indicators to best practice with instructions on using benchmarking to improve performance.
• In-depth instruction on:
  • A/R management influences on the income statement, balance sheet, revenue fluctuations and process breakdowns
  • Understanding the causes of key indicator variances and options for corrective actions
  • Reports as management tools
  • Role playing scenarios to provide real life examples
  • Detailed look at patient interactions with frontline staff and how patient experience impacts patient satisfaction
  • Workbooks and/or take-away information for reference

• responsibility matrix, performance and productivity standards, motivational techniques review of progress 

• Verbal exit conference and/or written report for hospital senior management.