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re|train 

Training and Mentoring

Improved Skills Increase Cash

Other benefits include: 

• Training provided by highly skilled revenue cycle management experts
• On-site, one-on-one training insures retention
• Create well-trained staff without recruiting new personnel
• Application of proprietary software to monitor employee progress and performance
• Sustainable business office process improvement

Training Program

re|train is a cost-effective way to provide new or less experienced business office staff and management with receivables management skills. The service is conveyed one-on-one by a re|solution revenue cycle operations expert. Throughout the training, your staff completes a series of written and oral exercises to verify comprehension and retention of the material. re|solution also applies proprietary software to monitor employee performance.

Methodology 

• Review and compare your facility’s key revenue cycle indicators to those of best practice organizations, with instructions on how to use benchmarking to monitor, manage and improve business office performance.  

• A re|solution revenue cycle operations expert will provide in-depth instruction on:
  • Bad debt and contractual reserves 
  • A/R management influences on the income statement and balance sheet
  • Determining if changes in A/R are due to revenue fluctuations or process breakdowns
  •  Understanding the causes of key indicator variances and options for corrective actions
  • Utilizing the Aged Trial Balance and other reports as management tools

• Create a responsibility matrix that optimizes the skills of individual staff members in assignment of key business office functions and processes. 

• Develop performance expectations and productivity standards including prioritizing tasks and developing effective time management strategies. Apply proprietary re|solution management tools and motivational techniques to improve revenue cycle performance. 

• Daily performance tracking, monthly site visits or calls to review progress and answer questions.

• Verbal exit conference and written report for hospital senior management at the conclusion of the engagement.