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Virtual Business Office

“We had been without a business office manager and our issues were severe. The transition was relatively easy, and the results practically immediate. re|solution took over only the necessary positions, trained those we desired to have stay, and the billing office began to function efficiently. I can’t say enough good things about our experience with re|solution”

Mike Click, CEO

Brownfield Regional Medical Center

Guaranteed Performance Improvement

Other benefits include: 

• No more staffing issues
• Dashboard reporting
• Implementation of new technology
• Peace of mind

Real Life Results

When Brownfield Regional Medical Center (“BRMC”) in NW Texas engaged re|solution in a cash acceleration project, BRMC’s AR days outstanding were at 131, compared to a peer average of 48 days, the days of unbilled AR was at 27 compared to the peer average of only 10, and total AR was at $4.5 million. Motivated by re|solution’s success in cleaning up the large backlog of old accounts (down to just $2 million, BRMC’s CEO Mike Click determined that moving full operation of his business office to re|solution was imperative to getting his hospital back on track.

re|solution assumed responsibility for BRMC’s 21 revenue cycle FTE’s in February 2002. During the re|store engagement, re|solution was able to trim BRMC's business office staff to 10 FTEs, making their revenue cycle much more efficient than ever before.

re|solution was also able to assist BRMC in returning to an in-house Business Office once operations were stabilized and BRMC desired to bring the work back in-house.

Methodology 

• On-site and remote solutions tailored to your needs
• Option to manage and train current staff
• Optimize your current patient accounting system
• New technology upgrades and training provided
• Monthly productivity and benchmarking reports