Benchmark Indicator Analysis Form

How does your facility compare nationally with other facilities of your respective size?

re|solution is a hospital expert, providing superior accounts receivable management, revenue cycle analysis, training, APC and CDM reviews, interim staffing and an array of other business office services.  If you are interested in knowing how the efficiency of your business office compares with demographically similar facilities, please complete the form below and return it to us by fax or email.  In return, we will provide you with a benchmarking analysis.  We will also make ourselves available for discussion and/or explanation of the data.

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Benchmark Information


The total # of licensed beds.
The total # of operational beds.
The average daily inpatient census.
The total dollar amount of any open patient accounts where monies are owed the organization for services provided. This does not include accounts in bad debt status.
The actual cash received by the organization as payment for services rendered on any patient accounts for the monthly reporting period.
The total amount of charges on accounts for patient services rendered for the monthly reporting period.
The total dollar amount of all open accounts that are older than 90 days. This does not include the accounts in bad debt status.
The total of salaries/wages including benefit load (i.e. health benefits, payroll taxes, and other non-direct payroll costs) for ALL individuals (staff and management) that work in the Business Office. Business office staff and management includes but is not limited to: cash posters, refund specialists, billers, insurance and self-pay collectors, analysts, data entry, charge master specialist (based in business office), receptionists, customer service and all supervisors, managers, and/or directors of this staff.
the total of salaries/wages including benefit load (i.e. health benefits, payroll taxes, and other non-direct payroll costs) for ALL individuals (staff and management) that work in the Business Office. Business office staff and management includes but is not limited to: cash posters, refund specialists, billers, insurance and self-pay collectors, analysts, data entry, charge master specialist (based in business office), receptionists, customer service and all supervisors, managers, and/or directors of this staff.
The dollar amount of accounts that are written off to codes other than bad debt and charity. An example would be denied accounts that could not be overturned and will not be paid.
The dollar amount of accounts that are written off to bad debt.
Number of open accounts being worked by the business office. Do not include those accounts that have been assigned to outside collection agencies or specific financial classes that are assigned to an outsource vendor for follow up.
Number of open accounts being worked by the business office. Do not include those accounts that have been assigned to outside collection agencies or specific financial classes that are assigned to an outsource vendor for follow up.
Active number of full time employees that are performing business office functions i.e. management, supervisors, billers, collectors, posters, etc.
Dollar amount of self pay as a percentage of accounts receivable that are greater than 90 days old. Do not include any accounts that have been referred to an outside collection agency. This can be determined by taking the total dollars in AR > 90 that are self pay and dividing it by the total dollars in AR >90.
This is the actual amount of cash on hand divided by average cash usage per day for hospital expenses.
Dollar amount of accounts on patients that have been discharged and the billing has not been sent.
The last date that your ChargeMaster was completely updated using the latest available code changes and respective pricing?
The date the information was compiled on your Information System. (i.e. These numbers are from my March Month End Data – so the date would be 3/31/12).
This is the hospital’s main Health Information System (i.e. Meditech, Dairyland, CPSI, Siemens’s, HBOC, HMS, etc).

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